About Luminary Travel
We are a fast growing ultra-luxury travel planning company that caters to discerning world travelers. We produce bespoke travel experiences that are rarely duplicated, the equivalent of travel “haute couture”. Whether it's arranging a Ski Villa in Courchevel with a personal chef , or a sun-soaked week on the Amalfi Coast learning to make pasta with an Italian Nonna, or an African Safari Tour by helicopter, we work tirelessly to ensure that our clients do not feel bound by the typical limitations of luxury travel.
Our team is quick, dynamic, and extremely excited by travel. Our focus is always on the details first. We have meticulous organizational skills and focus on extensive research to find the perfect fit for our clients so that they have a once in a lifetime experience on every trip. Our company culture centers around our own deep passion for travel and helping others experience the world in interesting ways. This mutual love for travel helps us ensure that our clients have the best possible experience at every step of the journey!
Internship
The Operations Travel Intern will be a working within our Operations Team. The role requires strong organizational skills, creative problem solving, and extraordinary time management skills. Luminary Travel is a fast paced environment with lots of daily changes that require adaptability. It is very important to have the ability to manage stressful situations and execute detailed tasks in a calm and controlled manner. The Operations Travel Intern will work on adhoc projects and make sure that our trips are planned/executed meticulously and go off without a hitch. We are looking for someone who enjoys travel planning and is able to view trips from both the Clients eyes and the Travel Planners point of view to make decisions that are always best for our clients.
Requirements:
- Actively pursuing a Bachelor’s Degree
- Exceptional organizational skills with the ability to multitask
- Exceptional listening skills with the ability to quickly identify issues and proactively solve problems
- Tech-savvy and comfortable with navigating web-based reservation programs, helpdesk software, internet searches, airline websites/apps, SMS messaging, and smartphone apps
- Proven ability to work independently with minimal supervision in a fast-paced environment
- A passionate approach to customer service, positive attitude, and strong work ethic
- Professional verbal, and written communication skills using appropriate grammar, terminology, tone, cadence, and pronunciation
- Be able to pass a criminal and employment background check
Preferred Skills:
- Multi-lingual
- High level of cultural awareness
- Knowledge of or experience in the Travel/Hospitality Industry
- Experience working in a remote environment
- Ability to work in GSuite tools and other software tools
Initial Responsibilities
- Accurately book reservations and ensure all service details are collected on behalf of the clients
- Assist with the planning and finalization of client travel itineraries
- Research hotel rates and room options as part of the trip planning process
- Cross check and reconfirm client itineraries with vendors and partners to ensure accuracy prior to trip start date
- Input/update and ensure accuracy of Client Itineraries information entered into Axus (Itinerary Software)
- Input/update and ensure accuracy of information entered into Salesforce
- Answer busy incoming phone calls, emails, and text messages in a professional and timely manner
- Coordinate details of new and existing service reservations
- Update reservations with changes and additions as needed
- Assess what service details are missing and reach out to the Client Service Manager to collect as needed
- Manage and prioritize a lengthy queue of daily/weekly tasks within Salesforce’s task list
- Send daily reminders of upcoming services via email and text to clients and concierge
- Exhibit utmost confidentiality with clients and client information
- Accept and accurately process credit card payments and invoices for services rendered
- Provide excellent customer service to clients
- Other adhoc travel planning projects