We are hiring a dedicated Client Experience manager to help spearhead and manage the relationships with our high-touch clients.
This is a role that is 60% client relations and 40% travel planning. The demands attention to detail, quick turnaround time, and (most of all) dedication to a superb customer experience. The position may involve some off-hours emailing but grants a high level of autonomy as well. The ideal candidate has at least 3 years of working in the luxury travel space (or an industry with similar high-touch clientele) in a client-facing capacity. This person would also be both a fantastic communicator and a committed team player.
We are primarily looking to fill this role on the East Coast, but are open to qualified candidates in other locations who would work remotely.
We are a growing luxury travel planning company that caters to discerning travelers worldwide. We produce only bespoke experiences -- imagine travel haute couture. Whether it's arranging a Villa in Courchevel, a sun-soaked week on the Amalfi Coast, or an African Safari, we work tirelessly to ensure that our clients do not feel bound by the typical constraints of travel.
Our team is dynamic, small, and excited about travel. With meticulous organizational skills and precise research acumen, we work together to help deliver bespoke, finished itineraries to our clients. Our company culture centers around our own love of travel and ensuring our clients have the best possible experience!
Direct relationships with clients
Plan, create and manage client itineraries
Resolve client issues
Liaise with properties, operators, guides, and other suppliers
Collaborate with travel operations team from start to finish on trips
Catalog and manage relevant client and trip information in Salesforce CRM
Attend meetings and conferences on behalf of Luminary
Regularly interact with clients to ensure their needs are met
A minimum of 3-4 years of experience in Luxury Travel and/or working with high-touch clientele
Has a deep love of travel
Superlative verbal and written communication skills
Diligent attention to detail
Exceptional organizational skills with an aptitude for multi-tasking
Highly accurate and effective time management
Self-motivated with a strong work ethic
Excited to go the extra mile to take care of our clients!
B.A. or equivalent
Compensation & Perks:
Ongoing opportunities for professional development
Regular, company-sponsored travel on familiarization or “FAM” trips to properties around the world
The chance to be part of a growing, driven company with room for advancement!